Shipping policy
SHIPPING & DELIVERY
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has shipped, you will receive a confirmation email with tracking information.
Estimated Delivery Time
Delivery typically takes 7–15 business days depending on your location.
Please note that occasional delays may occur due to holidays, weather conditions, or carrier-related issues. While we work closely with trusted shipping partners, final delivery timelines are handled by the carrier.
ORDER CHANGES & CANCELLATIONS
Orders may be canceled within 24 hours of purchase. After this window, your order may already be processed or shipped.
If you need to modify your address or cancel your order, please contact us as soon as possible at:
support@purrtechstore.com.
DAMAGED ITEMS
Every order is securely packaged to prevent damage during transit. If your item arrives damaged, please contact us within 48 hours of delivery and include:
• Your order number
• Clear photos of the damaged product
We will review your request and arrange a replacement if applicable.
NEED ASSISTANCE?
Our support team is here to help. Please contact us anytime and we aim to respond within 24 hours.